We are available to chat during our hours of operation using the chat option on our site. M-F 9AM-5PM EST

Email us anytime and we will get back to you within 8 hours.

*FREE SHIPPING OVER $100 WILL BE SHIPPED WITH STANDARD SHIPPING.

SHIPPING WITHIN THE UNITED STATES. WE OFFER FREE SHIPPING FOR QUALIFYING ORDERS $100 AND UP. FREE SHIPPING APPLIES TO MOZGLAM.COM ONLINE ORDERS AND TOTALING $100+ AFTER APPLICABLE DISCOUNTS AND BEFORE SHIPPING, HANDLING AND TAXES ARE ADDED.

* IF THERE IS AN ERROR ON THE BILLING AND SHIPPING INFORMATION THAT YOU HAVE PROVIDED, AND YOUR PACKAGE IS RETURNED TO THE STORE. YOU WILL BE REFUNDED MINUS SHIPPING STANDARD $7.95, FREE ($7.95) OR EXPRESS $34.95. 

*MISTAKES DONE ON BEHALF OF THE CUSTOMER DOES NOT VOID OUR POLICIES REGARDING RETURNS. AFTER CAREFUL INVESTIGATION OF THE ISSUE AT HAND, WE RESERVE THE RIGHT TO ISSUE A MERCHANDISE/STORE CREDIT FOR THE RETURN OR CANCELLATION OF THE ORDER.

*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING HAS BEEN ISSUED. FOR LOST OR STOLEN PACKAGES PLEASE CONTACT YOUR LOCAL USPS OFFICE AND REQUEST A TRACE ON YOUR PACKAGE. IF AN UNCLAIMED PACKAGED HAS BEEN RETURNED BACK TO US, WE RESERVE THE RIGHT TO CHARGE ADDITIONAL SHIPPING COSTS TO MAIL THE PACKAGE OUT AGAIN. MOZGLAM IS NOT RESPONSIBLE FOR PACKAGES THAT ARE DELAYED DUE TO WEATHER SUCH AS A NATURAL CATAPHORIC EVENTS. 

SEVERE WEATHER CONDITIONS, CATASTROPHIC EVENTS, OR FAILURES BY THE DELIVERY PARTNERS CAN CAUSE UNEXPECTED DELAYS. PLEASE KEEP UP TO DATE WITH YOUR LOCAL CARRIERS.

* DUE TO A HIGH VOLUME OF ORDERS DURING SALES. NO ORDERS CAN NOT BE ALTERED OR CANCEL.

BY COMPLETING A PURCHASE YOU ARE AGREEING TO OUR FULL SHIPPING AND TRACKING POLICY. 

Shipping

• Standard Shipping $7.95

3-6 Business days

• Express Shipping $34.95

1-2 Business days

• FREE Shipping Over $100 or more

 3-6 business days

Please allow 1-2 business days for your order to be processed before they ship. Estimated Delivery starts when your order ships.

If you recently received the tracking number, please allow up to 24hrs before the tracking information is updated by the courier.

Yes! We ship with USPS delivery to APO or Military FPO/DPO addresses. This delivery service to these addresses can take 5-10 business days.

Want to know how to track your order? Go to our ''Track Your Order'' page!

If you're missing items or a shipment, contact us within 14 days of ship date.

Unfortunately, we are not able to change out the items in an order once the order has been shipped. We can however change an order at any point before it ships out. You can then place a new order for the correct item.

How many days do I have to make a return?

You have 14 days from the delivery date to submit your return request.

What items are returnable or exchangeable?

Most apparel and accessories are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

The following items are excluded and cannot be returned or exchanged:

• Free gifts or promotional items
• Items marked FINAL SALE
• Sunglasses
• Bodysuits
• Swimwear
• Lingerie
• Worn items
• Items with scents, deodorant, and signs of wear.
• Shipping fees

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 
If you receive the wrong item or a faulty product we will cover the return cost.

If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.

How soon will I receive my store credit?

Once we have received your return please allow up to 3-7 business days for your store credit to be issued.

Still have questions? Email us at info@mozglam.com with your full name, order number and we will get back to you shortly.

Return policy updated April 3, 2020. By making a purchase on www.mozglam.com you agree to this return policy. 

At Mozglam, we're passionate about providing you with products that empower your confident, feminine, and creative style! If you happen to receive a damaged or defective item, don't worry - our caring customer support team is here to help. Simply reach out to us within 48 hours of receiving the item, and we'll happily make things right for you. Together, let's express ourselves boldly and confidently, always striving to be our best selves in the world of fashion.

Unfortunately, if an items marked FINAL SALE cannot be returned. 

For all returns we issue store credit only. Refunds are not available. 

Enter your email address and order number here to submit a return request.

If a package is refused or undeliverable, it will be returned to our office by the shipping carrier. Once it is en route back to our office, we cannot intercept it for a redelivery attempt.

Return shipping postage is the sole responsibility of the customer. 
If you receive the wrong item or a faulty product we will cover the return cost.

If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Center. Please note that this process can take up to 10-14 business days.

CREDIT CARDS

We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

PAYPAL

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

AFTERPAY

Pay for your purchase over four equal installments, due every two weeks. This payment option is only available on US orders.

KLARNA

4 interest-free installments allow you to split purchases into 4 payments automatically charged to your favorite debit or credit card every 2 weeks. Installments by Klarna is available on select US orders from $10 - $1,000. There is no interest, and no catch. It’s that easy. *CA resident loans made or arranged pursuant to a California Financing Law license. 

ZIP

Zip, previously Quadpay. Split your purchases on select US orders of $10 - $1,000 into 4 interest-free payments spread over 6 weeks. No hard credit checks and no impact on your credit score. 

STORE CREDIT AND GIFT CARDS

You can also use store credit or a gift cards. Each gift card carries a gift code you can easily enter when completing checkout. They NEVER expire and may be combined with promotions and discounts.

At Mozglam, your shopping experience is our top priority, and that includes ensuring the utmost security for all your transactions. With our 128-bit SSL encryption, you can confidently and stylishly shop, knowing that your personal information is safe from any outside interception. We're constantly updating our security measures to stay ahead of the curve, so you can focus on expressing your bold, creative, and optimistic side without any worries. Let Mozglam empower you to be your best self while keeping your information protected and secure.